{"id":7633,"date":"2025-06-25T13:24:39","date_gmt":"2025-06-25T13:24:39","guid":{"rendered":"https:\/\/www.digited.it\/?page_id=7633"},"modified":"2025-06-30T07:45:14","modified_gmt":"2025-06-30T07:45:14","slug":"helpdesk-accessibility","status":"publish","type":"page","link":"https:\/\/www.digited.it\/en\/helpdesk-accessibility\/","title":{"rendered":"Helpdesk Accessibility"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row full_width=\"stretch_row\" css=\".vc_custom_1704990786544{margin-top: 0px !important;padding-top: 0px !important;}\"][vc_column][vc_empty_space height=\"50px\" el_class=\"limitspace30\"][vc_row_inner css=\".vc_custom_1707292781348{margin-bottom: 0px !important;}\"][vc_column_inner width=\"8\/12\"][vc_column_text el_class=\"h1head\"]<\/p>\n<h1 class=\"h1-hero2\">Digit\u2019Ed Accessibility Helpdesk<\/h1>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=\"4\/12\"][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_column_text]\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f7857-o1\" lang=\"it-IT\" dir=\"ltr\" data-wpcf7-id=\"7857\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/7633#wpcf7-f7857-o1\" method=\"post\" class=\"wpcf7-form init cf7mls-no-scroll cf7mls-auto-return-first-step cf7mls-no-moving-animation\" aria-label=\"Modulo di contatto\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"7857\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.5\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"it_IT\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f7857-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/fieldset>\n<div class=\"fieldset-cf7mls-wrapper\" data-transition-effects><fieldset class=\"fieldset-cf7mls cf7mls_current_fs\"><h4><b>1. Web Page where the accessibility issue was encountered<\/b>\n<\/h4>\n<p>On which specific page did you experience an accessibility issue?\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"url-474\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-url wpcf7-text wpcf7-validates-as-url\" aria-invalid=\"false\" placeholder=\"Webpage URL\" value=\"\" type=\"url\" name=\"url-474\" \/><\/span><div class=\"cf7mls-btns \"><button type=\"button\" class=\"cf7mls_next cf7mls_btn action-button\" name=\"cf7mls_next\" id=\"cf7mls-next-btn-cf7mls_step-1\">Next<img decoding=\"async\" src=\"https:\/\/www.digited.it\/wp-content\/plugins\/cf7-multi-step\/assets\/frontend\/img\/loader.svg\" alt=\"Step Loading\" data-lazy-src=\"https:\/\/www.digited.it\/wp-content\/plugins\/cf7-multi-step\/assets\/frontend\/img\/loader.svg\" style=\"display: none;\" \/><\/button><\/div><p><\/p><\/fieldset><fieldset class=\"fieldset-cf7mls\">\n<\/p>\n<h4><b>2. Type of issue encountered<\/b>\n<\/h4>\n<p>Which information were you unable to access? What kind of functionality issue did you encounter?<br \/>\n(Examples: unable to read a PDF file, access a specific section, fill out a form, etc.)\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"textarea-943\"><textarea cols=\"40\" rows=\"10\" maxlength=\"1500\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\" placeholder=\"Allowed characters: 1500\" name=\"textarea-943\"><\/textarea><\/span><div class=\"cf7mls-btns \"><button type=\"button\" class=\"cf7mls_back action-button\" name=\"cf7mls_back\" id=\"cf7mls-back-btn-cf7mls_step-2\">Back<\/button><button type=\"button\" class=\"cf7mls_next cf7mls_btn action-button\" name=\"cf7mls_next\" id=\"cf7mls-next-btn-cf7mls_step-2\">Next<img decoding=\"async\" src=\"https:\/\/www.digited.it\/wp-content\/plugins\/cf7-multi-step\/assets\/frontend\/img\/loader.svg\" alt=\"Step Loading\" data-lazy-src=\"https:\/\/www.digited.it\/wp-content\/plugins\/cf7-multi-step\/assets\/frontend\/img\/loader.svg\" style=\"display: none;\" \/><\/button><\/div><p><\/p><\/fieldset><fieldset class=\"fieldset-cf7mls\">\n<\/p>\n<h4><b>3. Device used<\/b>\n<\/h4>\n<p>What type of device are you using? (If possible, please specify the version as well.<br \/>\nFor example: iPhone with iOS 15, Android tablet with version 12, Apple laptop with macOS Catalina 10.15, DELL laptop with Windows 11, etc.)\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"textarea-945\"><textarea cols=\"40\" rows=\"10\" maxlength=\"1500\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\" placeholder=\"Allowed characters: 1500\" name=\"textarea-945\"><\/textarea><\/span><div class=\"cf7mls-btns \"><button type=\"button\" class=\"cf7mls_back action-button\" name=\"cf7mls_back\" id=\"cf7mls-back-btn-cf7mls_step-3\">Back<\/button><button type=\"button\" class=\"cf7mls_next cf7mls_btn action-button\" name=\"cf7mls_next\" id=\"cf7mls-next-btn-cf7mls_step-3\">Next<img decoding=\"async\" src=\"https:\/\/www.digited.it\/wp-content\/plugins\/cf7-multi-step\/assets\/frontend\/img\/loader.svg\" alt=\"Step Loading\" data-lazy-src=\"https:\/\/www.digited.it\/wp-content\/plugins\/cf7-multi-step\/assets\/frontend\/img\/loader.svg\" style=\"display: none;\" \/><\/button><\/div><p><\/p><\/fieldset><fieldset class=\"fieldset-cf7mls\">\n<\/p>\n<h4><b>4. Browser used<\/b>\n<\/h4>\n<p>Which web browser are you using? (Please specify the version if possible.<br \/>\nFor example: Chrome 97, Firefox 91, Safari 15, etc.)\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"textarea-946\"><textarea cols=\"40\" rows=\"10\" maxlength=\"1500\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\" placeholder=\"Allowed characters: 1500\" name=\"textarea-946\"><\/textarea><\/span><div class=\"cf7mls-btns \"><button type=\"button\" class=\"cf7mls_back action-button\" name=\"cf7mls_back\" id=\"cf7mls-back-btn-cf7mls_step-4\">Back<\/button><button type=\"button\" class=\"cf7mls_next cf7mls_btn action-button\" name=\"cf7mls_next\" id=\"cf7mls-next-btn-cf7mls_step-4\">Next<img decoding=\"async\" src=\"https:\/\/www.digited.it\/wp-content\/plugins\/cf7-multi-step\/assets\/frontend\/img\/loader.svg\" alt=\"Step Loading\" data-lazy-src=\"https:\/\/www.digited.it\/wp-content\/plugins\/cf7-multi-step\/assets\/frontend\/img\/loader.svg\" style=\"display: none;\" \/><\/button><\/div><p><\/p><\/fieldset><fieldset class=\"fieldset-cf7mls\">\n<\/p>\n<h4><b>5. Assistive technology used (if any)<\/b>\n<\/h4>\n<p>Have you used any assistive technology? If so, which one?<br \/>\n(Please specify the version if possible.<br \/>\nFor example: JAWS Screen Reader 2022, ChromeVox 53, Apple VoiceOver, NVDA 2021, no assistive technology used, etc.)\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"textarea-947\"><textarea cols=\"40\" rows=\"10\" maxlength=\"1500\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\" placeholder=\"Allowed characters: 1500\" name=\"textarea-947\"><\/textarea><\/span><div class=\"cf7mls-btns \"><button type=\"button\" class=\"cf7mls_back action-button\" name=\"cf7mls_back\" id=\"cf7mls-back-btn-cf7mls_step-5\">Back<\/button><button type=\"button\" class=\"cf7mls_next cf7mls_btn action-button\" name=\"cf7mls_next\" id=\"cf7mls-next-btn-cf7mls_step-5\">Next<img decoding=\"async\" src=\"https:\/\/www.digited.it\/wp-content\/plugins\/cf7-multi-step\/assets\/frontend\/img\/loader.svg\" alt=\"Step Loading\" data-lazy-src=\"https:\/\/www.digited.it\/wp-content\/plugins\/cf7-multi-step\/assets\/frontend\/img\/loader.svg\" style=\"display: none;\" \/><\/button><\/div><p><\/p><\/fieldset><fieldset class=\"fieldset-cf7mls\">\n<\/p>\n<h4><b>6. Email address to receive updates on the issue resolution<\/b>\n<\/h4>\n<p>Please enter your email address so we can send you the results of our investigation regarding the reported issue:\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"email-73\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-text wpcf7-validates-as-email\" aria-invalid=\"false\" placeholder=\"Enter your e-mail address\" value=\"\" type=\"email\" name=\"email-73\" \/><\/span><div class=\"cf7mls-btns \"><button type=\"button\" class=\"cf7mls_back action-button\" name=\"cf7mls_back\" id=\"cf7mls-back-btn-cf7mls_step-6\">Back<\/button><button type=\"button\" class=\"cf7mls_next cf7mls_btn action-button\" name=\"cf7mls_next\" id=\"cf7mls-next-btn-cf7mls_step-6\">Next<img decoding=\"async\" src=\"https:\/\/www.digited.it\/wp-content\/plugins\/cf7-multi-step\/assets\/frontend\/img\/loader.svg\" alt=\"Step Loading\" data-lazy-src=\"https:\/\/www.digited.it\/wp-content\/plugins\/cf7-multi-step\/assets\/frontend\/img\/loader.svg\" style=\"display: none;\" \/><\/button><\/div><p><\/p><\/fieldset><fieldset class=\"fieldset-cf7mls\">\n<\/p>\n<h4><b>7. Consent for personal data processing<\/b>\n<\/h4>\n<p>Notice: you must declare that you have read and accepted the privacy policy before you can submit your report\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"acceptance-39\"><span class=\"wpcf7-form-control wpcf7-acceptance\"><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"acceptance-39\" value=\"1\" aria-invalid=\"false\" \/><span class=\"wpcf7-list-item-label\">I declare that I have read and accepted the<a href=\"https:\/\/www.digited.it\/privacy-policy\/\" target=\"_blank\">privacy policy<\/a>.<\/span><\/label><\/span><\/span><\/span>\n<\/p>\n<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"SUBMIT\" \/><div class=\"cf7mls-btns cf7mls-btns-last-step\"><button type=\"button\" class=\"cf7mls_back action-button\" name=\"cf7mls_back\" id=\"cf7mls-back-btn-cf7mls_step-7\">Back<\/button><button type=\"button\" style=\"display: none;\" class=\"cf7mls_next cf7mls_btn action-button\" name=\"cf7mls_next\" id=\"cf7mls-next-btn-cf7mls_step-7\"><img decoding=\"async\" src=\"https:\/\/www.digited.it\/wp-content\/plugins\/cf7-multi-step\/assets\/frontend\/img\/loader.svg\" alt=\"Step Loading\" data-lazy-src=\"https:\/\/www.digited.it\/wp-content\/plugins\/cf7-multi-step\/assets\/frontend\/img\/loader.svg\" style=\"display: none;\" \/><\/button>\n<\/p><\/fieldset><\/div><input type='hidden' class='wpcf7-pum' value='{\"closepopup\":false,\"closedelay\":0,\"openpopup\":false,\"openpopup_id\":0}' \/><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row full_width=\"stretch_row\" css=\".vc_custom_1704990786544{margin-top: 0px !important;padding-top: 0px !important;}\"][vc_column][vc_empty_space height=\"50px\" el_class=\"limitspace30\"][vc_row_inner css=\".vc_custom_1707292781348{margin-bottom: 0px !important;}\"][vc_column_inner width=\"8\/12\"][vc_column_text el_class=\"h1head\"] Digit\u2019Ed Accessibility Helpdesk [\/vc_column_text][\/vc_column_inner][vc_column_inner width=\"4\/12\"][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_column_text][\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-7633","page","type-page","status-publish"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - 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